Jabsco/Xylem Warranty Center

Jabsco/Xylem Warranty Center Phone Number: 508-992-8084

or you may call C. E. Beckman Co. at 508-994-9674

As a Jabsco Factory Authorized Service Center our functions include the repair of under-warranty products; repair (for a nominal charge) out-of-warranty pumps; suggesting repair parts for end users; and troubleshooting problem applications and installations.

If you, or your customer, need to return a product for warranty consideration, the following steps should be followed for the best possible service. 

  1. Call or email for a return material authorization (RMA) number. We will, whenever possible, trouble-shoot the problem with you or your customer to resolve the claim; but if the product has to be returned, use the RMA number given to you by the customer service representative. Waste System products must be thoroughly cleaned prior to return for repair.
  2. When it arrives here, we will review the problem, determine whether it is warranty or not, estimate cost and time required to repair the product, then phone or email you with this information.
  3. For problems covered under the one year linited warranty, repairs will be completed and an itemized list of parts and labor will be enclosed with the product and it will be returned to you.
  4. For problems deemed non-warranty, we will request a verbal authorization from you for the estimated repair costs, repair the product, and return it with a detailed parts and labor beakdown and invoice for the charges.

Warranty

ITT Industries - Jabsco ("ITT") warrant that at the time of shipment the product manufactured by ITT and sold hereunder ("the product") Shall be in conformity with applicable written specifications and descriptions and will be free from defects in material and workmanship for a period of 1 year or period stated on the product packaging. The warranty will not extend to a product which becomes defective resulting from damage in the course of transportation or by storage operation use or maintenance in an environment not conforming to the instructions or specifications of ITT or if the product is altered or modified in any way.

ITT's sole liability for breach of this warranty will be (at its option) to repair or replace the decective product. Warranty is only valid with proof of purchase from an authorised ITT dealer.

Please note that the warranty on the product is with the place of purchase. For further information on ITT warranties or to make a warranty claim please contact your local ITT dealer or visit our website at www.jabsco.com. This warranty does not affect your statutory rights. This warranty statement is not definitive and will be in addition to our standard terms and conditions.